Frequently Asked Questions

Yes! All Pure Organic products are crafted with certified organic ingredients sourced from trusted suppliers. We never use synthetic chemicals, artificial fragrances, or harmful preservatives. Every product is paraben-free, sulphate-free, and cruelty-free.

We offer nationwide delivery across Pakistan. Orders above Rs.2,000 qualify for free shipping. Standard delivery takes 3–5 business days. For Karachi, Lahore, and Islamabad, we offer next-day delivery. Shipping fee for orders of Rs.2,000 or less is Rs.300.

Absolutely! We offer a 10-day money-back guarantee on all products. If you're not satisfied with your purchase, simply contact us within 10 days of delivery and we'll arrange a full refund — no questions asked.

Store products in a cool, dry place away from direct sunlight. Since our products are free from synthetic preservatives, they are best used within 12 months of opening. Keep soap bars dry between uses to extend their life.

Our products are formulated to be gentle on all skin types, including sensitive skin. We use hypoallergenic ingredients and avoid harsh chemicals. However, we always recommend doing a patch test before first use, especially if you have known allergies.

Yes! Our sulphate-free organic shampoos are safe for colour-treated hair. They cleanse gently without stripping colour. Our Keratin Repair Shampoo is especially recommended for chemically-treated and coloured hair.

Never. Pure Organic is proudly cruelty-free. We do not test any of our products or ingredients on animals, and we never will. We believe in beauty without harm.

Once your order is shipped, you'll receive a tracking number via SMS and email. You can use this number to track your parcel in real-time through our delivery partner's website.

We accept Cash on Delivery (COD), bank transfer, JazzCash, and Easypaisa. All online payments are processed securely.

Yes, we accept returns and exchanges within 10 days of delivery. The product must be unused and in its original packaging. Please contact our customer support team to initiate a return.